Support
Answers to common questions, and how to reach us if you're stuck or something looks wrong.
Account & login
Trouble signing in, resetting your password, or accepting a team invite? Check you're using the same email your invite or account was created with. Still stuck — contact us below.
Daily Close
Covers reconciling cash/card totals, understanding a variance, reopening a completed day, and switching between Manual entry and the guided Z-report flow.
Suppliers & expenses
Logging invoices, recording part-payments, tracking what's still owed, and adding receipts or attachments to an expense.
Staff
Adding a staff member, setting pay type and rate, deactivating someone who's left, and managing wage deductions.
Staff Accounts
How staff purchases, payments and adjustments combine into a monthly statement, and how to void or correct an entry if it was recorded wrong.
Shifts & reports
Logging hours per staff member, understanding overtime, and reading the daily/weekly/monthly figures on the Reports page.
Data & account questions
Questions about what information Tillwise holds, correcting something that's wrong, or closing a business account — see the Privacy Policy, or contact us directly.
Reporting a bug or something that looks wrong
If a figure looks wrong, a page won't load, or something behaves unexpectedly, email us with as much of the following as you can — it helps us fix it faster:
- which page you were on, and roughly what you were trying to do;
- what you expected to happen, versus what actually happened;
- the store and date involved, if relevant (e.g. for a Daily Close or Staff Account query);
- a screenshot, if you're able to take one.
For anything involving money — a Daily Close variance, a supplier balance, or a Staff Account figure — please don't try to fix it yourself by re-entering or deleting records. Tell us what looks wrong and we'll help sort it out without losing the history.
See also the Privacy Policy and Terms of Service.